2024-07-09 14:46:36.AIbase.10.1k
Gartner Survey: 64% of Customers Resist AI Customer Service, 53% May Switch to Competitors
A recent report by the renowned market research firm Gartner reveals that, based on a survey conducted by Gartner in December 2023 among 5728 customers, a significant 64% of respondents expressed a preference against the use of AI in customer service. More notably, 53% of customers stated that if they found a company's customer service using AI, they would consider switching to a competitor. These figures undoubtedly serve as a wake-up call for customer service companies actively deploying AI se
